Posted 15 August, 2026
Customer Experience Specialist: Empathetic Small Biz Support
Xero
Auckland, AUK, NZ
Full Time
Reference: 56c83495c6990b6c
Job Description
Xero is seeking a Customer Experience Specialist for Melio to be a brand ambassador, providing essential support to small business owners, accountants, and bookkeepers. You will help customers unlock the full value of Xero’s features through proactive outreach and responsive assistance across phone, email, and live chat. Your work directly supports the small business economy by resolving queries with empathy and efficiency, helping users navigate challenges and achieve their business goals. #J-18808-Ljbffr