ECom Operations Specialist

eCom Operations Specialist Woolworths NZ Auckland City, Auckland Retail Fixed-term Full-time, On-site Listed 2 days ago Description About the Company At Woolworths Supermarkets New Zealand, we are dedicated to enhancing the lives of Kiwis every day. With over 185 stores and a team of 20,000 members across Aotearoa, we strive to create a welcoming, energetic environment where we work hard and enjoy what we do. Our mission impacts the lives of three million New Zealanders weekly, and we value diversity of thought, teamwork, and a pragmatic approach to challenges. About The Role We are looking for an individual to manage and maintain the process flow for an assigned workstream. In this role, you will collaborate closely with your Team Leader and your team to ensure efficiency in our operations. You will also be responsible for ensuring that processes are completed without interruption and that established guidelines are strictly followed. What You'll Do Process Management and Order Fulfillment: You will follow established routines for timely and accurate order completion, ensuring that online orders are picked correctly and that the quality of fresh food meets our standards. Team Leadership and Supervision: You will lead your team to ensure correct work completion, provide on-the-job training and coaching, and step in as the Acting Store Manager during scheduled shifts. Issue Resolution and Escalation: You will identify and elevate any process-related issues to the Function Lead in a timely manner to facilitate effective resolution. Safety and Wellbeing Advocacy: You will champion a safe and healthy work environment by adhering to safety protocols, reporting hazards, and prioritizing the wellbeing of your team. Collaboration and Communication: You will actively participate in team collaboration and communication initiatives to foster a positive workplace atmosphere. What You’ll Bring Process Excellence and Learning: You will possess a strong ability in process excellence and demonstrate a commitment to continuous learning. Collaborative Partnerships: You will excel in building and maintaining effective partnerships with other functions and stakeholders. Effective Team Leadership: You will have experience leading teams, delegating tasks, monitoring progress, providing feedback, and motivating team members. Compliance Expertise and Communication: You will have a strong understanding of compliance within your function and exceptional communication skills to clearly articulate tasks and standards. Values-Aligned Behavior: Your actions will consistently reflect our company values. Availability: You should be able to work four weekend shifts per month and at least one evening each week. What You'll Experience You will enjoy team discounts across our range of Woolworths Group brands and a robust rewards program that recognizes and incentivizes purpose-driven work. You will have access to Sonder, which offers free confidential 24/7 personalized support for financial, medical, psychological, and physical needs for you and your family. You will be part of a global business with endless career possibilities and valuable exposure to a vast and exciting business network. Endless Possibilities with Woolworths Group As part of the Woolworths Group, which consists of over 200,000 dedicated individuals, we are unified by a shared purpose: to create better experiences together for a better tomorrow. Here, you will be supported and empowered to explore new ideas, make bold commitments, and innovate solutions to meet the needs of over 24 million customers weekly. Our culture emphasizes genuine care, flexibility, and career growth, paving the way for endless possibilities. Everyone Belongs at Woolworths Group We believe that diversity, equity, inclusion, and belonging are essential to fulfilling our purpose of being better together for a better tomorrow. We recognize the value that diverse experiences and backgrounds bring to our team, enhancing our ability to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we strive to create an inclusive workplace where everyone can feel they belong, be their best selves, and reach their full potential. We encourage all candidates to apply and welcome any requests for adjustments in the hiring process to support your application. Discover more opportunities with Woolworths Group at our careers page. Reference #: 102169 Please note: To be considered for this position, you must be eligible to work in New Zealand, with valid work rights. Calculate take-home pay for $70,000/year #J-18808-Ljbffr