Workflow Automation Specialist (ServiceNow)

Internally at NZTE we call this role Workflow Automation Developer. This role could belocatedat eitherAuckland or Wellingtonoffice At NZTE, our purpose is to grow companies internationally, bigger, better, faster, for the good of New Zealand.We’relooking for a Workflow &Automation Specialist to helpusimprovehowworkgets doneacrossNZTEby designing,supportingand enhancing workflow and automation solutions, with a strong focus on ServiceNowand our grants management platform. Thisrolewouldsuitsomeonewho enjoys solving business problems, improvinguserexperienceandturning stakeholder needs intopractical technology solutions. Whatyou'llbe doing Working as part of our collaborative Digital & Data team,you’llsupportand enhanceour ServiceNow platform and grants management systems, helpingstreamline processes, resolveissuesand deliverpracticalimprovementsthat makework simpler,smarterand more connectedforour people. Key responsibilities include: Configure,developand maintain ServiceNow workflows and platform capabilities. Support NZTE’s grants platform, including workflow improvements, issueresolutionand vendor engagement. Investigate and resolve support tickets, platform issues, integrations,upgradesand testing. Scope, design and implement workflow and automation improvements with input from stakeholders. Ensure platform changes consider security, data quality,riskand user experience. Whatwe'relooking for We’relooking for someonecurious,proactiveandcustomer-focused, with thetechnicalconfidence to workacross platforms and the relationship skills to partner effectivelywith stakeholders,vendorsand teams across NZTE. Ideally,you'llbring: At least 3 years’ experience with ServiceNow in an Administrator, Developer, PlatformSpecialistor similar role. ServiceNow certification, ideally Certified System Administrator, or a willingness to achieve this within your first 12 months at NZTE. Experience configuring,supportingand improving workflow, low-codeor no-code platforms. Exposure to Microsoft Power Platform, Power Automate, SaaS applications,integrationsor cloud-based platforms. Strong troubleshooting, problem-solving,communicationand stakeholder engagement skills. A continuous improvement mindset, with a focus on creating practical solutions and improving user experience. Ifyou enjoycombining technical capability with stakeholder engagement andwantto make a visible impact through smarterways of working,we’dlove to hear from you. This is an NZ Level 16ITS role. Please note: The legal right to live and work in NZis required toapply for this role. We believe New Zealand is good for the world. New Zealand Trade and Enterprise (NZTE)isan equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity,neurodiversityor disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner. #J-18808-Ljbffr