Business Service Specialist

Support Kiwis launching businesses by setting them up with ANZ banking services and market-leading insights Deliver exceptional customer experiences through phone, email, and the online store Handle inbound calls and respond to customer emails Proactively contact business customers to assist with banking needs Build strong customer relationships through easy, efficient, and accurate interactions Drive customer retention through term deposit rollovers, business check-in conversations, and promotion of preferred service channels Refer customers requiring new or additional credit to Relationship Managers or Business Lending Specialists Demonstrate ANZ Values in interactions with customers and colleagues Requirements Proven experience in banking, financial services, insurance, lending, or a similar regulated customer service environment Passion for helping customers and taking ownership of enquiries from start to finish Genuine interest in learning about business customers and business structures Desire to build business knowledge and skills Strong communication and interpersonal skills Ability to build trusted relationships with customers, colleagues, and key stakeholders Confidence using multiple systems, processes, and communication channels Ability to balance customer needs with risk and compliance requirements Strong organisational and problem-solving skills Resilience and adaptability to manage competing priorities in a fast-paced environment Core Competencies Demonstrates expertise in customer service within the banking and financial services sector, with a focus on building strong relationships and delivering exceptional experiences. Proficient in managing customer inquiries, balancing needs with compliance, and utilizing multiple communication channels effectively. Highest-signal resume keywords Banking Experience Customer Relationship Management Strong Communication Skills Problem-Solving Skills Risk and Compliance Management ATS Optimization Keywords Hard Skills Customer Service Financial Services Knowledge Lending Processes Business Structures Understanding Organizational Skills Soft Skills Interpersonal Skills Resilience Adaptability Ownership of Enquiries Customer Retention Focus Industry Keywords Regulated Customer Service Business Banking Customer Experience Term Deposit Management Stakeholder Engagement Tools & Technologies Multiple Systems Communication Channels #J-18808-Ljbffr