ServiceNow Technical Consultant

Design and deliver ServiceNow solutions across multiple workflows and modules. Evaluate customer business needs and translate them into scalable ServiceNow architectures and configurations. Lead project workstreams, including requirements gathering, design workshops, sprint planning, and technical implementation. Configure and customise ServiceNow forms, workflows, integrations, automation, business rules, and portal components. Support installation, testing, and deployment of ServiceNow solutions, coordinating customer UAT activities. Identify risks, issues, and continuous improvement opportunities, escalating to leadership as required. Develop technical specifications, user guides, configuration documentation, and architectural artefacts. Contribute to proposals, solution presentations, and pre-sales activities. Stay current with ServiceNow releases, best practices, automation approaches, and emerging platform capabilities. Ensure health, safety, and security compliance in all work practices. Requirements 3+ years' experience in systems design, integration, or technology consulting, ideally with hands-on ServiceNow delivery experience. Demonstrated capability in one or more ServiceNow modules or technical disciplines, such as ITSM, CSM, CMDB, Automation, Flow Designer, or Integrations. Strong analytical and consultative skills to translate business needs into technical solutions. Strong verbal and written communication skills with end-users and IT staff. Technical specification writing and documentation skills. Ability to work collaboratively and build productive customer relationships. Business awareness, including corporate structure and planning strategies. Knowledge of industry standards and government regulations in data communications/networking. Familiarity with modern DevOps tools and automation practices. Core Competencies Demonstrates expertise in designing and delivering ServiceNow solutions, with a strong focus on configuring workflows, integrations, and automation. Proven ability to translate customer business needs into scalable architectures while ensuring compliance with industry standards. Highest-signal resume keywords ServiceNow Delivery Experience ITSM Module Expertise Technical Specification Writing Analytical Skills Collaboration and Relationship Building ATS Optimization Keywords Hard Skills ServiceNow Configuration Workflow Design Integration Development Automation Implementation Business Rules Configuration User Acceptance Testing (UAT) Technical Documentation Requirements Gathering Flow Designer CMDB Management Soft Skills Strong Verbal Communication Strong Written Communication Consultative Skills Analytical Thinking Collaborative Work Style Industry Keywords Data Communications Standards Networking Regulations Corporate Structure Awareness Planning Strategies Continuous Improvement Tools & Technologies DevOps Tools ServiceNow Platform Automation Tools Configuration Management Tools Testing Tools #J-18808-Ljbffr