Aquatic Customer Services Officer

Our Aquatic Customer Service team are often the first point of contact and the last too. They don't just answer calls; they greet our visitors, handle retail sales and deal with other queries wherever they are able to and have a wide knowledge of Splash Palace and how we operate. We currently have a permanent part-time role available in our Liquid Cafe, working 20.5 hours per week over the following roster: Saturday 9:00am - 5:30pm (8 hours) Sunday 9:00am - 5:30pm (8 hours) Monday 4:00pm - 9:00pm (4.5 hours) Extra shifts are often available, and our ideal candidates could be available to pick these up. You will be willing to work evenings, weekends, and occasional public holidays. Key responsibilities for this role include: Food preparation, baking, cooking and catering services, while maintaining a high standard of food quality, hygiene and customer satisfaction. Provide barista duties preparing and serving different hot and cold beverages. Ensure retail stock levels are well displayed and maintained at an appropriate level, and any stock ordering is accurately recorded. Ensure all telephone and general enquiries are answered in a friendly, efficient and professional manner re-directing to the appropriate person where necessary. Ensure the cleaning roster is completed and signed off daily. Process cash, concession and membership card entries and general sales transactions ensuring cash balances. What you will bring: NCEA Level 2 or equivalent First Aid Certificate or be willing to gain Have the ability to multitask and work under pressure Know your way around a coffee machine! What we offer: Career progression and training/development opportunities Positive focus of employee health and well-being: Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc Kiwisaver and Superannuation Schemes Access to sick leave from day one of employment Appointment time leave: Up to 2 hours for important appointments eg. Doctor, bank, dentist Waihōpai Invercargill is New Zealand's southernmost city and the heart and hub of Southland. We're known for our lush green spaces, like award-winning Queens Park, our long summer daylight hours and our local legend Burt Munro. Our city has character, charm and a laidback atmosphere. There's outstanding nature reserves, Ōreti Beach & the Waihōpai River to explore plus our lively restaurants complimented by a thriving entertainment and arts scene are hard to beat! The sensible gridded layout featuring wide streets ensures a convenient 10-minute drive to work. Who wouldn't want to call this place home! The Invercargill City Council is committed to the wellbeing and protection of children, the elderly and vulnerable adults. As a component of this role involves interaction with one or more of the above groups, as part of the assessment of candidates, we will require Police Vetting as per the Children's Act 2014 and a Pre-employment Alcohol and Drug Screening test to ensure we are providing a safe environment for our customers and members of the public. Applications close 27 August 2026. Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time. Successful applicants must be legally entitled to live and work in New Zealand. While all applications will be reviewed, first priority will be given to those applicants who are currently residing in New Zealand. #J-18808-Ljbffr