customer service representative

Are you looking to kickstart your corporate career with a well-known, prestigious organisation? We are seeking a positive & motivated team players to join our clients small, supportive contact centre team in Wellington! This is the perfect role for someone who loves helping people and wants to grow within a professional environment. What's in it for you? Competitive Salary: Ranging between $60,000 - $65,000 Stable Schedule: Say goodbye to chaotic weekend rosters. Enjoy a stable Monday – Friday schedule, with 8-hour shifts Comprehensive Training: They set you up for success with a dedicated, fully paid training period of approximately 4 weeks (working Monday – Friday, 9:00 AM – 5:30 PM). Professional Development: A fantastic opportunity to learn and develop your skills in the contact centre industry within a respected, corporate environment. Central Location: Work from a modern, central Wellington City office space with a supportive team culture. Key Responsibilities: First Impressions: Be the friendly voice on the phone, answering inbound queries and managing digital cases for a diverse community of professionals. Problem Solving: Aim to deliver outstanding service and first call resolution, making their day easier. Outbound Engagement: Participate in proactive outbound calling programmes following call centre processes to boost engagement. Teamwork: Work closely with your colleagues and collaborate with other departments to get the best outcomes for their members. What You'll Bring! We Are Looking For Candidates Who Possess a Level Of Professional Maturity And Reliability That Sets An Example For Others. You Will Ideally Bring: Great Attitude: A genuine and demonstrated passion for customer service, and a true enjoyment of talking to people. Resilience: You are comfortable with change, stay optimistic, and remain calm and professional when handling complaints or tricky situations. Eagerness to Learn: A strong drive to develop your skills, learn new systems, and grow within the contact centre industry. Reliability: You are accountable, honest, and love actively contributing to a collaborative, knowledge-sharing team culture. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr