Customer Electricity Connections Specialist - Fixed Term (12 months)

Apply Job no: HN6DY Flexi-time, flexi-locations, flexi-days, we do it all Great career development and long-term career opportunities. Supportive Workplace Environment Customer Electricity Connections Specialist - Fixed Term (12 months) New Plymouth Fixed Term - Full-time If you enjoy solving problems, working with people and making things happen, join our Customer Electricity Connections (CEC) team and help customers navigate the process of connecting to Powerco's network. You'll play an important role in helping customers navigate their electricity connection journey with Powerco. You'll work with a diverse range of customers and industry partners, helping them understand what's needed, resolving issues and keeping their work moving. This is a varied role where every day is different. We're looking for someone who is curious, resourceful and genuinely enjoys helping people. If you're someone who can balance competing priorities, make sound decisions and take ownership of delivering great outcomes for customers, we're keen to hear from you! What we offer you A positive and supportive team culture where collaboration and having a bit of fun are all part of how we work. A varied role where you'll solve problems, work with a diverse range of people and make a tangible difference to the customer experience. The opportunity to work with a diverse range of customers, industry partners and teams across Powerco. About the role As a Customer Electricity Connections Specialist, you'll be one of the people helping make it easier for customers to do business with Powerco. You'll support customers through their electricity connection journey, responding to enquiries, progressing applications and working with customers and industry partners to keep things moving. Communication takes place across a range of channels including phone, email and online enquiries. Investigating issues, ask questions, connect the dots and use your judgement to work out the best way forward. You'll often need to balance different priorities and perspectives, while keeping the customer experience at the centre of what you do. You'll also build your knowledge of our business, systems and processes, and work collaboratively with teams across Powerco to get the right outcomes for our customers. This is a role where quality matters - we're looking for someone who takes pride in their work and follows through. There'll be the opportunity to contribute ideas; identify ways we can improve and play an active role in the success of the wider team. To be a success in this role, you will need: Experience in a customer-focused role and a genuine commitment to delivering a great customer experience. Strong communication and relationship-building skills, with confidence working with a diverse range of people. A curious and resourceful approach, with the ability to ask questions, find information and solve problems. The ability to manage competing priorities, take ownership and make sound decisions. The ability to quickly learn new systems, processes and technical information, and adapt when things change. A positive, collaborative mindset and a commitment to continuously improving how we work. You don't need to have experience in the electricity industry to be successful in this role. What's most important is your customer focus, communication skills, curiosity, problem-solving ability and willingness to learn. We'll help you build the industry knowledge you need. About us Our purpose is to connect communities. It's at the heart of everything we do as we serve our customers now and into the future. At Powerco, we're passionate about doing mahi that keeps over 1.1 million customers connected and enables energy choices as we support Aotearoa on the journey to a low-carbon future. Nga Tikanga - Our Way, is what guides us to achieve our purpose and ensures we're better together, work smarter, proud to be here, and future focused in how we work together with each other, our communities, and industry stakeholders. Don't hesitate to apply, as we will be assessing applications throughout the advertising period Applications close: Monday 14 September 2026 Our ability to get the best out of people is what sets Powerco apart. We realise that candidates - especially from underrepresented and neurodiverse backgrounds - often won't apply for roles unless they meet ALL the criteria. We encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive. If you would benefit from support or adjustments in order to participate equitably in the recruitment process, please phone 0800 769372 or email [email protected] Related documents Customer Electricity Connections Specialist Published on 18 Aug 2026, 12:13 AM