Posted 19 August, 2026
Accounting CX Specialist -- Hybrid, Impactful Support
Xero
Auckland, AUK, NZ
Full Time
Reference: 17e001025604c91b
Job Description
Xero is seeking a Customer Experience Specialist – Accounting in Auckland to be the first point of contact for small business owners, bookkeepers, and accountants. You’ll help customers get the most from Xero and see the bigger picture of how the product can support their business. You’ll listen, show good judgement, and decide when to resolve on the spot or bring in others. This role demands patience, adaptability, and trust-building with customers through clear communication. #J-18808-Ljbffr