Move In Specialist - Fixed Term

Ryman Healthcare Auckland City, Auckland Healthcare Fixed term full-time - NZ, On-site Listed 2 weeks ago Description About the Company Ryman Healthcare is a leading provider of retirement living and care, employing over 7,700 individuals across New Zealand and Australia in diverse fields such as nursing, village operations, sales, technology, design, and corporate roles. Our commitment to exceptional care is evident in our daily operations, where our teams ensure that every aspect of our residents' lives-from meals to maintenance is managed with the utmost professionalism. We pride ourselves on our dedication to providing a standard of care that we would expect for our own families. Currently, we are in a transformative phase, focusing on enhancing commercial outcomes, improving operational efficiencies, and continuing to set the benchmark in retirement living and aged care. About The Role We are seeking a Move In Specialist to join our team in Auckland on a 12-month fixed-term basis. This role is essential in supporting residents and their families during a significant life transition from contract to move-in. Your primary responsibility will be to ensure that residents feel informed, reassured, and confident throughout the entire process. As the central point of contact for residents, families, and village teams, you will help mitigate uncertainty, manage expectations, and proactively address any issues that may arise. This position is heavily relationship-driven and requires empathy, sound judgment, and the ability to navigate various perspectives and priorities. We are particularly interested in candidates with experience in the retirement village sector, as well as those from healthcare admissions, banking onboarding, real estate, or hospitality backgrounds, who can apply their skill sets in a resident-focused environment. Given that this role involves visiting multiple Auckland villages and engaging with prospective residents in their homes, professionalism and strong relationship management skills are crucial. A company vehicle will be provided to facilitate travel across the region. Success in this role will hinge on your ability to build trust quickly, manage sensitive conversations adeptly, and influence outcomes with various stakeholders. While organizational skills and adherence to processes are important, they serve as tools to ensure a seamless and positive experience for our residents. Key Responsibilities Build trusted relationships and guide residents through the move-in journey. Lead the delivery of a high-quality move-in experience, ensuring that residents and their families feel welcomed, supported, and confident from the moment they arrive until they are fully settled. Serve as the central point of connection across stakeholders. Collaborate closely with residents, families, Sales Advisors, and village teams to align expectations, manage differing priorities, and ensure a smooth transition. Proactively identify and resolve risks that may impact move-in outcomes. Anticipate and address potential issues early, particularly those affecting resident confidence, timelines, or settlement, and take ownership of driving resolutions.Balance the resident experience with commercial and operational outcomes, maintaining awareness of timelines and business priorities to ensure timely move-ins. Set and uphold high communication standards, ensuring that all interactions with residents and families are clear, professional, and empathetic, especially during sensitive moments. Manage relationships with external vendors and service providers to enhance the resident experience, ensuring quality, consistency, and value. Benefits If you enjoy working in a team with a clear purpose, this role may be the perfect fit for you. A career at Ryman offers: Opportunities to enhance your professional skills. Additional wellbeing leave. A company recognition and reward program. Access to over 40 discounts with well-known brands across various sectors, including health and wellbeing, banking, insurance, and retail. Requirements Proven experience in a customer-facing coordination, operations, or service delivery role. Strong preference for experience within the retirement village industry, along with a solid understanding of the resident journey and onboarding processes. Highly organized, with the ability to manage multiple tasks efficiently. Clear and confident communication style, capable of building trust with a wide range of stakeholders. Professional, friendly, and polished demeanor, representing the business effectively across multiple villages. Commercially minded, balancing customer experience with operational outcomes. Task-oriented and driven, with a strong focus on delivery and meeting deadlines. Energetic and proactive, bringing momentum and ownership to the role. Experience working with external vendors or suppliers is advantageous. Please note: To be considered for this position, you must be eligible to work in New Zealand, with valid work rights. Move In Specialist - Fixed Term Reference #: 75421 $80,000/year #J-18808-Ljbffr