Technical Systems Analyst

The Opportunity You’llmanage our digital platformsbyhelping users,spottingwhat’sbroken,what’sslow and what could be automated away entirely. That means digging into real systems, talking to the people who use them, and shipping changes that stick. A big part of the role is finding where AI and automation genuinely help (and where theydon’t).You’llwork across business teams,tech teams, and vendors, which meansyou’llsee how the whole thing fits together, not just your slice of it. You’llbe a good fit if youlike pushing boundaries with modern tech, andlike fixing things that annoypeople. Key responsibilities Proactively deliver system improvements that enhance performance, userexperienceand business value. Support,configureand optimisedigital platforms to ensurestrong performance,reliabilityand user experience. Partner withstakeholders,ITand vendor teams to deliver technology solutions aligned with business goals. Map,analyseand improve end-to-end processes,usingAI and automation to driveefficiency. Communicatesystem changes, provide user training, and ensure successful implementation of new capabilities. BalanceBAU operational support with strategic projects , ensuring all changes deliver measurable business value. Location Smith&SmithSupport Office (1 Carmont Place, Mount Wellington Hours 40 hours per week, Monday to Friday. Whatwe’relooking for Around 2–3 years in a technology-focused role. A knack for figuring out how business systems work, then making them work better . Hands-on experience using AI and automation to cut out manual work. Comfort with process mapping and analysis, you can look at a messy workflow and see the shape of a better one. Experience managingstakeholders , vendors, and priorities that all claim to be urgent. Strong written and verbal communication skills, with the ability to translate technical concepts into practical business outcomes. A degree in IT , Computer Science , or something related Experience in the Microsoft stack preferred (Azure, PowerPlatform, Dynamics) What we offer Global opportunities – As part of theBelron group,you’llhave access to career pathways not just across New Zealand, but around the world. Career development –We’recommitted to helping you grow, with ongoing training and development opportunities. Flexible working opportunities –Opportunity to work flexibly if mutually agreed Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down. Rewarding you – Access a fantastic rewardsprogramme. $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day. Birthday leave – Take a paid day off during your birthday month. Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family. Give back to your community – Take a paid day each year to volunteer and make a difference in your local area. About us Belron is the world’s leading vehicle glass repair and replacement group,operatingin 40 countries across 6 continents, and home to 26000 employees. Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith, Laser and Exceed. Smith&Smith is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware. AtBelronNZ,you’llbe joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2026EcoVadisSustainability Rating for the past seven years – putting us in the top 5% of global companies for social,environmentaland ethical performance. #J-18808-Ljbffr