Digital Media Specialist-Retail Media

Exciting opportunity to work for one of New Zealand's retail media pioneers Serve as the primary touchpoint for ecommerce and digital media queries Ponsonby location with hybrid working (3 days in the office) Cartology is one of New Zealand’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help brands grow. With Cartology, brands can drive real customer impact across the shopper journey. Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways. Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group. What you’ll do: As our Digital Media Specialist you will drive tactical execution, data analysis, and cross-functional coordination across Cartology’s digital media portfolio. Acting as the central manager for e-commerce queries, this role bridges the gap between Clients, Sales, Commercial, Integrated Planning, and Digital Trading teams while maintaining the central knowledge base. By streamlining administrative workflows, managing query triage, and surfacing actionable insights,You will resolve operational friction to enable the Senior Product Manager to focus on high-level strategy and key client engagement. Central Query Management: Serve as the primary contact for cross-functional e-commerce and digital media enquiries from internal teams and external clients. Knowledge Management & Automation: Maintain the central e-commerce repository and document recurring queries to build automated self-service and AI knowledge tools. Process & SLA Optimization: Identify workflow friction points across departments and implement clear escalation pathways and SLAs to improve collaboration. Performance Reporting: Manage end-to-end product performance reporting using GA4, Looker, Looker Studio, and Excel. Commercial Insights & Market Intelligence: Translate shopper data into actionable pitch insights and audit the retail media landscape for market trends. Sales Collateral & Support: Maintain sales tools, decks, and case studies, helping build tailored ad solutions for the commercial pipeline. Executive Preparation: Create briefing packs and data summaries for the Senior PM to support strategic client engagements. Product & Delivery Governance: Maintain technical documentation, track product roadmaps with delivery squads, and verify production feasibility before sales progression What you’ll bring: You bring a track record of operational excellence, driving fast, SLA-compliant query resolution across Sales, Trading, and Commercial teams. A proactive problem-solver, you reduce workflow friction by expanding centralized AI and FAQ knowledge bases to eliminate repetitive requests. You bring rigorous attention to detail, ensuring zero-error accuracy across technical docs, production briefs, and sales collateral. Fast-paced and dependable, you deliver sharp data insights and clear technical briefs that prevent delays and keep product roadmaps moving on schedule. Experience: 1–3 years in a Digital Media, eCommerce, or Marketing support role (AdTech or retail media experience preferred). Cross-Functional Facilitator: Outstanding interpersonal and written communication skills with a knack for translating complex technical/trading information into clear answers for commercial teams. Analytical Mindset: High attention to detail; comfortable gathering, structuring, and interpreting performance data sets. Organisational Mastery: Highly organized with the ability to manage multiple query workstreams and maintain calm under pressure in a fast-paced environment. Process-Driven: Strong initiative to identify workflow friction points and document solutions to build scale What you’ll experience: Develop your career in an organisation that gives you the time and space to think creatively and strategically Feel supported and empowered by your leaders A truly unique opportunity to be involved in creating, shaping and leading the new retail media industry. A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network. Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. Endless possibilities with Woolworths Group: We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. #J-18808-Ljbffr