Customer Service Representative - Cook St

Customer Service Representative - Cook St This isn’t your average retail role. As a D elivery Customer Service Representative at Mico Cook Street (Auckland CBD) , you’ll enjoy a varied, hands-on role working across all areas of the branch, playing a key part from the moment a customer walks through the door. From delivering tailored product advice and serving on the trade counter to getting our products organised and out the door ensuring deliveries arrive on site safely, accurately, and on time. Engage with customers face-to-face, over the phone, and via email Recommend suitable products, process orders, and manage sales documentation Carry out customer deliveries across Auckland navigating different site layouts and ground conditions Merchandising and assisting with in store promotions and display setup Manage Inwards Goods, including accurate receipting and system entry Monitor inventory levels, complete cycle counts and stock replenishment Maintain cleanliness and uphold safety standards through general store housekeeping Permanent full-time role based at Mico Cook Street (Auckland CBD) branch, offering 40 hours per week, Monday to Friday with rostered Saturdays. About You: To succeed in this role, you'll be customer-focused, reliable, and confident behind the wheel of a vehicle. You’ll spend most of your time on the road, making deliveries to our customers across Auckland and navigating a variety of sites and ground conditions. Bring a strong work ethic and approachable down-to-earth attitude Full NZ Class 1 Drivers’ Licence is Essential for delivery driving and operating our company vehicles Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks Strong attention to detail with excellent written and verbal communication skills Confident using technology and navigating multiple system Previous experience in a similar customer-facing or trade retail role Knowledge of plumbing, building products or the construction industry is advantageous Competitive base remuneration Genuine development opportunities that come with being part of the wider Fletcher Building Group Staff buying privileges and company benefits for you and your family Z Energy fuel discounts and free monthly Pie & coffee KiwiSaver employer contributions matched up to 4% Employee Education Fund Health & Wellbeing initiatives including an Employee Assistance Programme Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand. #J-18808-Ljbffr