Desktop Support Engineer (L2)

Desktop Support Engineer (L2) | Waikato based | ASAP start 6-month contract We’re looking for an experienced Desktop Support Engineer / Deskside Support Analyst to join a busy technology team on an initial six-month contract. About The Role Primarily working within a walk-up support environment, you’ll provide hands‑on Level 1 and Level 2 technical support, troubleshooting issues and helping users get back up and running quickly. Your Responsibilities Will Include Troubleshooting laptops, desktops, monitors, docks and peripherals Windows desktop support and general troubleshooting Supporting Microsoft 365, Outlook and Teams Resolving user access and account issues Troubleshooting desktop and business applications Device setup, configuration and deployment Managing incidents and service requests through ServiceNow Providing friendly, professional face-to-face support to users About You You’ll Be a Capable L1/L2 Support Professional Who Enjoys Working Directly With Users And Is Comfortable Operating In a Busy Environment. Ideally, You’ll Bring Previous Desktop, Deskside, EUC or IT Support experience Strong Windows and Microsoft 365 troubleshooting skills Experience supporting hardware and end-user devices Good knowledge of user accounts, access and application support ServiceNow or similar ITSM/ticketing experience Strong communication and customer service skills The ability to troubleshoot independently and manage competing requests Please note only applicants currently based in New Zealand with the appropriate work rights (a valid visa) will be considered #J-18808-Ljbffr