Senior ICT Support Analyst

We’relooking for an experienced Senior ICT Support Analyst to join our Deskside Support team and help keep the technology that enables Council staff working effectively,securelyand reliably. This is a hands-on senior technical role supporting a broad Microsoft 365 environment, with a particular focus on endpoint management, identity,securityand workplace technology.You’llprovide third-level technical support, help resolve complex issues and playan important rolein improving how we deliver ICT services across Council and our CCOs. Kowaitātou| The role You’llwork across a range of technical and operational activities, including: Providing third-level technical support and resolving complex incidents and problems across the Microsoft 365 environment. Managing and supporting Windows and Android endpoints, including application packaging and deployment. Configuring andmaintainingendpoint, compliance, conditionalaccessand identity management policies. Supporting Microsoft Entra ID, Privileged Identity Management (PIM)and Microsoft Defender. Supporting Exchange Online and Teams administration. Investigating incidents,identifyingrootcausesand implementing solutions to prevent recurring issues. Developing and improving technical processes,automationand self-service capabilities. Providing technical advice and guidance across projects and technology initiatives. Supporting the secure configuration and management of Council’s ICT environment. Sharing your knowledge and providing guidance and mentoring to other members of the team. Working with delivery teams to ensurenew technologyand services are ready to transition into operational support. Kowaikoe| About you We’relooking for someone with strong practical experience across Microsoft 365 and modern endpoint management, who enjoys solving complex technical problems and finding ways to improve the customer experience. You’llideally have: Strong experience with Microsoft 365 management and administration. Advanced experience with Microsoft Intune/Endpoint Manager, including application deployment, configuration,complianceand conditional access. Experience with Microsoft Entra ID, identitymanagementand PIM. Experience with Microsoft Defender for Endpoint. Experience with Exchange Online and Teams administration. The ability to investigate and resolve complex incidents and problems. Experience providing technical advice and guidance within projects. Strong communicationskills and the ability to explain technical concepts to a range of audiences. A collaborative approach, with the ability to mentor and support others. A good understanding of networking and cloud-based platforms. A current driver's licence. Experience with macOS and iOS endpoint management, Microsoft certifications and ITIL would beadvantageous. Nōuterourou| What's in it for you Working for the Council offers you a range of benefits including 5 weeks annual leave flexible working options health and wellbeing support Council staff discounts a range of learning and development programmes and opportunities. Pre-employment Checks: All employees must undergo a Criminal Conviction Check prior to employment. Diversity: We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you candemonstratethe skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter. We welcome applications from all people and like our workforce to reflect the diverse communities we serve. Accessibility Support: We want to make sure any accessibility requirements you may have, are well supported so the selection process isequitablefor everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: [email protected] Details Location(s): Wellington CBD #J-18808-Ljbffr