Resident Services Representative (Casual) - Selwyn Retirement Village

Below is a brief description of this vacancy This page outlines the vacancy and the key skills and responsibilities for the role. Reference: 6924227 More than a Job. It's The Selwyn Way. At Selwyn Village, we believe every role contributes to the dignity, wellbeing, and quality of life of our residents. We're looking for warm, reliable, and customer-focused people to join our casual pool of Resident Services Representatives and help us deliver exceptional service when our permanent team members are on leave. Welcome to Selwyn Village Nestled in leafy Point Chevalier, Selwyn Village is one of New Zealand's original retirement communities, with a proud heritage of caring for older people for more than 70 years. Guided by The Selwyn Way, we're committed to creating a community where residents feel connected, valued, and supported, and where our people feel they belong and can-do work that genuinely matters. About the Role As a Casual Resident Services Representative, you'll provide cover for annual leave, sick leave, training, and other roster gaps within our Resident Services team. You'll be a key point of contact for our Independent Living residents, delivering outstanding customer service while helping ensure the smooth day-to-day operation of the village. No two shifts are the same. One day you might be supporting resident wellbeing checks, the next assisting with an event or helping coordinate resident services. What You'll Be Doing Welcoming residents and visitors with warmth and professionalism Conducting resident inductions and welfare checks Responding to resident requests and service enquiries Assisting with village events and activities Supporting resident transport, including driving the village buggy Providing reception and administrative support Maintaining resident information and records Assisting with first response and first aid requirements as needed What We're Looking For You'll thrive in this role if you're someone who enjoys helping others and creates positive experiences through every interaction. You'll bring: Customer service experience in hospitality, healthcare, administration, retail, or a similar environment A caring, empathetic approach and genuine enjoyment of working with older people Excellent communication and interpersonal skills Confidence using technology and administration systems The ability to remain calm and professional under pressure A current First Aid Certificate (or willingness to obtain one) A full New Zealand driver's licence (essential) Flexibility to work a variety of shifts, including weekdays, weekends, and public holidays when required Why Join Us? Flexible casual work opportunities Meaningful work that makes a real difference A supportive and inclusive team culture Opportunities to learn and build your experience Free on-site parking Be part of a trusted organisation with a 70+ year legacy of caring for older people Competitive pay and a supportive work environment, as well as ongoing education and career opportunities. #J-18808-Ljbffr