Customer Account Manager

Posted: 18th August 2026 Salary: £37500 - £40000 per annum DOE Location: Christchurch Reference: XCHCAMJR Our client is a leading global 3PL and fulfilment provider, and they are seeking two Account Managers to join their team. These are key roles within the business, with a strong focus on customer relationships, account growth and delivering outstanding service. As an Account Manager, you’ll become a trusted partner to your clients, gaining a deep understanding of their business and ensuring they receive the best possible outcomes from the company’s fulfilment solutions. You’ll combine relationship management with commercial thinking, proactively identifying opportunities to improve performance, enhance service and grow existing accounts. The key responsibilities will include: Manage a portfolio of clients, acting as a trusted advisor and key point of contact across all aspects of the relationship. Build and nurture strong, long-term client partnerships that drive retention, satisfaction and sustainable growth. Develop and execute strategic account plans aligned with client objectives and wider commercial goals. Proactively identify opportunities to expand existing accounts, increase revenue and generate new business within your portfolio. Take ownership of gross profit growth, client satisfaction and overall account performance. Monitor account performance, forecasts and service levels, using data and insights to identify opportunities, manage risks and drive improvement. Partner closely with internal teams to deliver seamless solutions and an exceptional end-to-end client experience. Proactively manage and resolve client issues, ensuring challenges are addressed efficiently and with a strong focus on customer outcomes. Represent the voice of the client internally, sharing insights and feedback to enhance services, processes and ways of working. Consistently seek new ways to add value, strengthen client partnerships and exceed expectations. Applicants must have recent experience of managing client accounts or customer relationships in a commercial or service-led environment and must be able to demonstrate a proven track record in building strong client relationships, the desire to take ownership of your own work and the ability to thrive in a collaborative, fast-paced environment. These positions are offered on a full-time permanent basis, with immediate starts available for the right candidates. The working pattern will be Monday to Friday 08:30 am – 17:30 pm (standard 40 hours per week) and you might be required to work in across locations in the local area. There is also a benefits package on offer which includes a health cash plan, 23 days’ holiday plus bank holidays, your birthday off, company social events and free on-site parking. Starting salary will be commensurate with experience, but there is a banding on offer from £37,500 – £40,000 per annum. If you are you a commercially driven relationship manager who thrives on building strong client partnerships and finding ways to deliver greater value, then these are the roles for you. #J-18808-Ljbffr