Customer Services Representative

Manage a growing portfolio of existing and new customers Support customers from initial quotation and order placement through final-mile delivery Handle reporting and system requirements Build strong customer relationships Liaise with internal and external stakeholders to achieve common goals Visit customers when required Requirements 2+ years' customer service experience in freight forwarding essential Confident dealing directly with customers Able to work autonomously and as part of a team Comfortable visiting customers when required Exposure to a small 3PL operation handling specialised customer products High attention to detail Core Competencies Demonstrates expertise in managing customer relationships and supporting the customer journey from quotation to delivery, with a strong focus on attention to detail and collaboration with stakeholders. Highest-signal resume keywords Customer Service Experience Freight Forwarding 3PL Operations Stakeholder Liaison Attention to Detail ATS Optimization Keywords Soft Skills Confident Communication Autonomous Work Team Collaboration Industry Keywords Customer Relationship Management Final-Mile Delivery Quotation Handling Order Placement Specialised Customer Products #J-18808-Ljbffr