Customer Service, Sales & Marketing Specialist

Company Description Imperial Vaults provides premium safe deposit boxes for personal items that require secure, professional storage beyond the home. The facility is purpose-built with fortress-style concrete and steel construction, dual key boxes, and advanced biometric scanning access control, offering a high level of protection against theft, fire, and other risks. Located in central Auckland near the Waterview connection, the site offers convenient access, competitive pricing, and more than 40 on-site carparks. Clients can choose from multiple box sizes and flexible short- or long-term hire options, all supported by 24/7 security monitoring. Role Description This is an on-site, contract role based at Imperial Vaults in Auckland for a Customer Service, Sales & Marketing Specialist. The role involves greeting and assisting visitors, managing customer inquiries in person and over the phone, and guiding clients through safe deposit box options and rental processes. The specialist will handle bookings, maintain accurate records, and support customers in accessing their lockers while upholding security and confidentiality standards. Day-to-day responsibilities also include promoting services, supporting sales campaigns, assisting with marketing activities such as social media updates or basic content creation, and collaborating with the team to improve customer experience and satisfaction. Qualifications Candidates should possess strong Customer Service and Customer Support skills, with a focus on professionalism and reliability. Candidates should possess skills in Customer Experience and Customer Satisfaction, ensuring clients feel secure, informed, and valued. Candidates should possess excellent Phone Etiquette and clear communication skills for handling calls and inquiries. Relevant experience in sales or marketing, particularly in service-based or security-focused environments, is beneficial. Ability to work on-site in Auckland, manage confidential information responsibly, and follow security protocols is essential. Strong organizational skills, attention to detail, and basic computer proficiency (email, CRM or booking systems) are preferred. Previous experience in customer-facing roles and secondary or post-secondary education in business, marketing, or a related field is an advantage. #J-18808-Ljbffr