Internal Account Manager

Company Description CCL Label is part of CCL Industries Ltd. CCL NZ provides decorative high-end labels to the Wine, Liquor & FMCG market for leading brands. CCL Label is driven by a mission to be the global supply chain leader in innovative label solutions. Role Description The Internal Account Manager is a full-time, on-site role based in Auckland, responsible for managing and growing relationships with existing and new customers. This position involves handling day-to-day account activities, including processing orders, preparing quotations, coordinating artwork and specifications, and ensuring accurate and timely communication between customers and internal teams. The Internal Account Manager collaborates closely with production, logistics, and sales colleagues to monitor job status, resolve issues, and support on-time delivery and quality standards. The role includes proactively identifying opportunities for upselling and cross-selling label solutions, maintaining customer records, and preparing reports and forecasts. This position also requires responding to customer inquiries, managing complaints, and supporting continuous improvement initiatives to enhance service and customer experience. Qualifications Customer relationship management and account coordination skills, including experience handling orders, quotations, and customer communications. Strong administrative and organizational skills to manage multiple accounts, prioritize tasks, and maintain accurate documentation and records. Commercial awareness and sales skills, with the ability to identify growth opportunities and support pricing discussions in collaboration with the Sales Manager. Effective communication and interpersonal skills for working with customers and cross-functional teams in production, logistics, and quality. Proficiency with office software (e.g., MS Office) and ERP/CRM systems; ability to learn company-specific systems quickly. Attention to detail and problem-solving abilities, particularly in managing specifications, artwork approvals, and order discrepancies. Experience in packaging, labels, manufacturing, or a related industry is an advantage. Relevant qualification or experience in business, administration, customer service, or a related field. #J-18808-Ljbffr