Product Owner

Own and shape ACC's Salesforce Marketing Cloud roadmapDeliver customer-focused digital communications that create measurable value.Permanent opportunity based in Wellington

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz

We're excited to offer a permanent opportunity for a Product Owner, Marketing Cloud, within Customer Connection. In this role, you'll take ownership of ACC's Salesforce Marketing Cloud capability and help shape how ACC communicates with, supports and engages New Zealanders through timely, relevant and effective digital customer communications.

Working closely with a cross-functional delivery team and Product Manager, you'll develop, communicate and evolve a clear product vision, strategy and roadmap that delivers value for customers and ACC. You'll define and prioritise the product backlog, ensuring delivery aligns with strategic objectives and improves customer and business outcomes. Through collaboration with technology, privacy, data, operational and business stakeholders, you'll contribute to keeping Kiwis safe at work, at home, and everywhere in between.

\n
• Strong Salesforce Marketing Cloud experience within digital, customer engagement, marketing automation or customer communications environments.
\n
• Demonstrated Product Owner, Project Manager or product leadership experience, including ownership of product vision, roadmap, backlog and delivery outcomes.
\n
• Strong analytical skills with the ability to interpret customer, operational and performance data to support evidence-based decision making.
\n
• Experience working in Agile delivery environments and applying product delivery disciplines in practice.
\n
• Strategic thinking skills, including the ability to align product priorities with organisational goals and customer outcomes.
\n
• Strong relationship management, influencing and stakeholder engagement skills across business, technology, privacy, operational and external teams.
\n
• Sound problem-solving and decision-making capability with the confidence to navigate complex situations.
\n
• A customer-centric mindset and passion for improving experiences and outcomes for New Zealanders.
\n
• You must hold New Zealand work rights at the time of application.
\n

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work.

Here are some ways we encourage that:

\n
• Employee networks to support our colleagues from diverse backgrounds.
\n
• The option to explore flexible working that suits your needs and ours.
\n
• The appointing salary for this role will sit between $117,787 and $152,430 and we offer an additional 9% superannuation contribution.
\n
• ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.
\n