Cordis Service Agent - Cordis, Auckland

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 642 beautifully appointed guest rooms and 20 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long‑term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey. Cordis Service Agent - Part Time (Please note that you must already have valid work rights in New Zealand to be considered for this role) We are looking for a Part‑Time Cordis Service Agent to join our Front Office team at Cordis Auckland. In this role, you will be a key contact point for guests, supporting calls, emails, requests, bookings, and enquiries while working closely with departments across the hotel. This is a great opportunity for someone who enjoys helping people, communicating clearly, and creating warm, memorable guest experiences in a fast‑paced hotel environment. What you’ll be doing Deliver warm, professional, and personalised service via phone, email, and in person Handle guest enquiries, requests, and complaints with empathy, confidence, and a solutions-focused approach Support bookings for Food & Beverage outlets and other hotel services, including following up on key details where required Liaise with departments across the hotel to ensure guest requests are clearly communicated and actioned smoothly Use hotel systems effectively to assist both guests and colleagues Respond to guest queries in a timely manner and ensure communication is accurate and professional Identify opportunities to promote hotel services and enhance the guest experience, including upgrades, early check-in, late departure, and add-ons Support the wider Front Office team with daily operations where needed Maintain a strong sense of urgency while still delivering calm, thoughtful, and friendly service What we’re looking for To be successful in this role, you will have: Experience in a hotel, call centre, reservations, guest service, or customer service environment Previous experience in a 5-star hotel environment would be an advantage, but is not essential A strong customer service mindset and a genuine, approachable communication style Confidence communicating with guests from a range of cultures, backgrounds, and travel expectations The ability to stay calm and professional when handling guest concerns or last‑minute requests Strong computer and administration skills, with good attention to detail A sense of urgency, flexibility, and the ability to work independently when required A positive and professional approach, with strong presentation standards, good organisation, and a willingness to keep learning Flexibility to work on a rotating roster over 7 days, including morning shifts, evening shifts, weekends, and public holidays as required As part of Cordis Auckland and Langham Hospitality Group, you will enjoy: Discounts on dining and accommodation Free nights at our overseas hotels Staff meals providedFreshly pressed uniform provided each shift A supportive team environment Opportunities to grow your career within Langham Hospitality Group What Now? If you are passionate about hospitality, creating memorable guest experiences, and growing your career in the Front Office, we would love to hear from you. #J-18808-Ljbffr