Assistant Service Manager - Giltrap Audi & Cupra

Join New Zealand's leading luxury automotive group. Drive excellence. Lead with passion. At Giltrap Audi, we're proud to represent one of the world's most progressive and technologically advanced automotive brands. We're looking for an Assistant Service Manager to support our high performing Service Department, ensuring every customer receives an experience that matches the excellence of their vehicle. About the Role As the Assistant Service Manager, you'll work closely with the Service Manager to lead the day to day operations of our busy service department. You'll be a key player in: Supporting a team of skilled Service Advisors and Technicians to deliver exceptional customer experiences Managing workshop flow, triage, productivity and efficiency Ensuring all jobs are accurately quoted, authorised and invoiced in a timely and transparent manner Keeping customers proactively updated throughout the repair process, maintaining exceptional communication and trust Assisting with KPI achievement and process improvement initiatives Handling customer escalations with professionalism and brand integrity Driving a culture of quality, efficiency and teamwork This is a hands on leadership role, ideal for an existing manager or an experienced Senior Service Advisor looking to take a step up. About You We're looking for someone who: Has strong automotive service experience (premium brand experience advantageous) Thrives in a fast paced, customer focused environment Communicates with confidence and builds trust easily Understands the balance between operational efficiency and delivering premium service Is passionate about team development and continuous improvement Why Giltrap? Work with a cutting edge luxury brand renowned for innovation Be part of the Giltrap Group, NZ's leading automotive group, with real career progression Ongoing factory training and professional development opportunities Supportive leadership and a collaborative team culture Competitive salary package, company benefits and access to group wide perks Join a brand where technology, performance and customer passion drive everything we do. Location: Grey Lynn, Auckland #J-18808-Ljbffr