Warranty & Service Contracts Administrator

We are looking for a Warranty & Service Contracts Administrator to provide professional support to our dealership network across New Zealand. You’ll administer and adjudicate FUSO and Mercedes-Benz Vans warranty and service contract claims , ensuring claims meet NZCD policies, procedures and manufacturer requirements. About the Role Your key responsibilities will include: Administering, reviewing and processing warranty and service contract claims. Adjudicating claims and checking dealer compliance with warranty policies and procedures. Conducting claim reviews and investigating out-of-line, high-value and high-profile claims. Processing chargebacks and coordinating parts recalls for examination. Identifying operational errors, failure trends and opportunities for improvement. Working with dealers to obtain documentation and determine the appropriateness of repairs and claims. Communicating investigation outcomes to the Warranty Manager, National Service & Technical Manager and dealerships. Supporting dealership warranty audits and coordinating training where required. Liaising with international claims management teams. Travelling to NZCD dealership sites throughout New Zealand as required. #J-18808-Ljbffr