Customer Solutions Architect

We're partnering with a growing fintech and compliance-as-a-service company to find a technically sharp Customer Solutions Architect. Someone who genuinely cares about the customer experience and wants to work somewhere that does too. This role sits at the intersection of solutions engineering and technical support. You'll own the full customer technical journey, from onboarding and integration through to ongoing engagement,working through real infrastructure and API problems with the kind of responsiveness and clarity that builds lasting trust. What you'll be doing Guiding new customers through technical onboarding, API integration, and environment configuration Troubleshooting complex technical issues across networking, cloud infrastructure, and integrations via video and email Building trusted, long-term relationships with customers and partners by navigating complex technical challenges, staying current on industry trends, and consistently delivering value What we're looking for Hands-on experience in a customer-facing technical role — solutions engineering, pre-sales, or technical support in a SaaS environment Solid working knowledge of networking fundamentals (DNS, TLS, VPNs, firewalls) and cloud infrastructure Real experience with REST API integration and testing — you know what a 401 vs a 403 means and how to debug a webhook Comfortable reading logs, validating API requests, and diagnosing integration failures without needing someone to hold your hand Clear communicator who can go deep with an engineer and then explain the same thing plainly to a non-technical stakeholder in the same conversation Able to manage multiple live customer engagements simultaneously without dropping quality or responsiveness Proactive, detail-oriented, and genuinely curious — you learn new things because you want to, not because you have to Highly regarded AWS infrastructure experience and/or AWS certification (Cloud Practitioner or above) Exposure to PCI DSS or payments environments Background in technical contact centres Please note that a background and police check will be required as a condition of employment. Also, due to the volume of applications, we're only able to contact candidates who are shortlisted. #J-18808-Ljbffr