Business Optimisation Manager

Primary Details Time Type: Full time Worker Type: Employee Role Highlights Auckland-based permanent role with full-time hours Lead meaningful business improvement across QBE Pacific, shaping smarter ways of working while guiding projects, change, and team direction. Hybrid role, happy to talk flexible working (if applicable) The opportunity We’re looking for an experienced Business Optimisation Manager to lead our business process optimisation (Biz Ops) team and drive improvements that make it easier for our people to do their roles. This is a fantastic opportunity to shape how we deliver smarter, more efficient systems and processes across the business. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role Reporting to the Business Optimisation Portfolio Manager, with a dotted line to the General Manager, Operations & Risk, you’ll take ownership of process re‑engineering and improvement initiatives. You’ll lead projects, guide change activity, and direct the work of a small team without direct people management responsibility. Key responsibilities will include Lead improvement initiatives, with responsibility for timelines, outcomes, and prioritisation using service data and stakeholder feedback. Lead the adoption of recognised process improvement methodology, customer journey understanding, and technology that supports improved visibility, collaboration, knowledge, governance, intelligence, and automation. Develop project documentation in alignment with company policies, and create improvement artefacts such as process maps, benefit analysis, and KPIs. Work with stakeholders across QBE to evolve processes through process innovation and practice. Ensure improved processes are embedded and implemented by responsible people, communicating their role and delivering the training required to build capability. Ensure the benefits of robust process management are recognised across the Pacific business units, while contributing to a positive and rewarding work environment and supporting team members through change. More information and the full job profile will be shared with shortlisted applicants during the interview process. About You A Six Sigma Green Belt or Black Belt qualification. Demonstrated experience leading business improvement, systems optimisation, or process enhancement initiatives. Experience in the insurance or financial services sector would be beneficial but not essential. Strong stakeholder management skills, including working with senior leaders. Understanding of project lifecycles and process improvement methodologies - familiarity with Agile methodologies is advantageous. An eye for identifying opportunities to innovate and improve systems and processes, with confidence navigating ambiguity and bringing clarity to evolving priorities. More information and the full job profile can be shared with applicants during the interview process. Benefits ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super Awards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2026 for small sized program as voted by graduates Skills Analytical Thinking, Business Transformation, Communication, Critical Thinking, Influencing Others (Inactive), Intentional collaboration, Managing performance, Operational Efficiency, Presenting with Impact, Process Improvements, Process Management, Project Delivery, Risk Management, Stakeholder Management, Waterfall Model Application Close Date: 30/08/2026 11:59 PM QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr