Job Description
One New Zealand is seeking a Service Centre Incident Lead to own real-time operational management of Enterprise customer incidents, service assurance workflows and Tier 2 recovery activities. You’ll ensure timely resolution, proactive updates, and clear ownership across Enterprise, Consumer and 888 segments in a hybrid Wellington-based role. In this position you’ll coordinate response, triage, prioritisation and escalation, manage stakeholder communications, and lead complex incident resolution #J-18808-Ljbffr
