Duty Manager (Full-time, permanent, 40 hours per week)

Duty Manager (Full-time, permanent, 40 hours per week) Are you a hospitality professional who loves creating memorable guest experiences while leading from the front? Join The Hotel Britomart, New Zealand's first 5 Green Star hotel, located in the heart of Auckland's vibrant Britomart precinct. We are looking for a passionate and experienced Duty Manager to join our Front Office team on a full-time basis (40 hour per week). This is an opportunity to be part of a proudly independent New Zealand-owned luxury hotel that celebrates exceptional service, sustainability, culture, and community. About Us The Hotel Britomart offers a distinctly New Zealand experience, combining contemporary luxury with heritage architecture, thoughtful design, locally inspired hospitality and award-winning sustainability. With 99 guest rooms, luxurious Landing Suites, unique event spaces and our acclaimed restaurant, kingi, we are committed to creating meaningful experiences for every guest. Are you a hospitality professional who loves creating memorable guest experiences while leading from the front? Join The Hotel Britomart, New Zealand's first 5 Green Star hotel, located in the heart of Auckland's vibrant Britomart precinct. We are looking for a passionate and experienced Duty Manager to join our Front Office team on a full-time basis (40 hour per week). This is an opportunity to be part of a proudly independent New Zealand-owned luxury hotel that celebrates exceptional service, sustainability, culture, and community. About Us The Hotel Britomart offers a distinctly New Zealand experience, combining contemporary luxury with heritage architecture, thoughtful design, locally inspired hospitality and award-winning sustainability. With 99 guest rooms, luxurious Landing Suites, unique event spaces and our acclaimed restaurant, kingi, we are committed to creating meaningful experiences for every guest. About the Role As Duty Manager, you will be a key leader within our Front Office team, ensuring seamless hotel operations while delivering genuine and personalised guest service. You will lead by example, support and develop team members, and take ownership of the guest journey from arrival through to departure. This role works across a rotating roster, including evenings, weekends and public holidays. What You'll Be Doing Leading daily hotel operations and supporting Front Office team members Delivering exceptional guest experiences and resolving guest concerns with confidence and professionalism Coordinating daily arrivals, departures and guest requests Conducting team briefings and maintaining clear communication across departments Supporting team training, coaching and development Assisting with rostering and operational planning Maintaining high standards of presentation, service and compliance Acting as a trusted point of contact for guests, team members and stakeholders throughout your shift Ensuring guest safety, privacy and security standards are maintained at all times What We're Looking For You are an experienced hospitality professional who enjoys leading a team while remaining hands-on in operations. Previous experience in a Duty Manager, Front Office Supervisor or similar hotel leadership role Strong passion for guest service and creating memorable experiences > Excellent communication and relationship-building skills Proven ability to remain calm and adaptable in a fast-paced environment Strong attention to detail and effective problem-solving skills Experience leading, coaching and motivating teams Flexibility to work a rotating roster, including weekends and public holidays A current driver's licence Valid New Zealand working rights A current Manager's Certificate/RSA or the ability to obtain one (preferred) Why Join The Hotel Britomart? We take pride in looking after our people and creating an environment where they can thrive. Our benefits include: Complimentary celebratory overnight stay with breakfast after six months Team Member accommodation discounts at The Hotel Britomart International accommodation discounts through TFE Hotels Food and beverage discounts Friends and family accommodation rates Reward and recognition programme Career development and growth opportunities Team meals provided during shifts Uniform provided and dry-cleaned Eight hours of paid volunteer leave each year If you're passionate about hospitality, love leading people, and want to be part of a hotel that genuinely reflects the best of Aotearoa, we'd love to hear from you. #J-18808-Ljbffr