Customer Services and After Sales Support

Customer Services and After Sales Support Eurovintage – Auckland airport, North Island We are looking for someone who is passionate about delivering exceptional customer service. A busy hands‑on role, working as part of a small team to be the problem solution provider for both internal and external stakeholders. Good communication and ability to work to deadlines is key to this role. This is a full time office based role Mon‑Fri 8:00-4:30pm in the Auckland Airport location. Key Responsibilities Key and/or release sales orders in a timely manner to meet warehouse cut-offs. Answer phones from both internal and external calls Deal with any credit/queries in a timely manner with follow ups to ensure they are completed. Follow up queries re deliveries or damages with the Courier Company or the Warehouse and ensure customer and/or account manager are kept informed throughout the process Arrange and follow through stock pickups and returns processes Help to ensure that all Back Orders are actioned in a timely manner Liaise with the Warehouse re any stock issues/queries Liaise with the Finance Team re any Customers “On Hold” and Credit Card orders Managing group email inboxes with the team to ensure orders are actioned to cutoff and customers are answered in a timely manner. Back fill colleague’s roles when they are on leave which may include needing to work different hours from time to time (with reasonable notice given). Note Customer Service is currently required to be staffed 7am – 4:30pm Monday to Friday. Build relationships with the Eurovintage team to encourage optimal information flow and collaborative working across all functions of the business. Be an active contributor to creating an engaging team culture where people feel rewarded, respected and challenged in their roles, and rate EuroVintage as a great place to work. Complete other activities and tasks as directed from time to time. About you You are an approachable, friendly person with a can do attitude. You enjoy deadlines and processes while at the same time can move and adapt in a fast paced environment. You see a problem as a challenge to solve, you love being busy and are not easily flustered. You’ll also bring: Previous experience in a Customer Service, Customer Care or Internal Sales Support role Excellent verbal and written communication skills High attention to detail and accuracy Solutions focused approach to resolving issues A positive and approachable attitude and a willingness to help others achieve team goals Ability to stay composed and upbeat when under pressure Experience with ERP Systems (SAP experience highly regarded but not essential) Who we are Privately owned and fiercely independent, EuroVintage delivers a quality drinks distribution solution to New Zealand hospitality and retail which dates back over 30 years. We're extremely proud to represent some of the finest names in the global drinks business. Our comprehensive portfolio includes premium wine estates, spirits, and beer brands not only from New Zealand, but from all around the world. All complimented by an extensive range of premium European glassware by Spiegelau. From our Auckland headquarters, EuroVintage's distribution platform delivers a nationwide service to all channels of trade. Our sales reach stretches the length and breadth of the country, from Kaitaia in the far north, to Bluff in the deep south. Our team brings together an enviable pool of talent. Our older heads provide a wealth of product and industry knowledge. Their expertise, experience and leadership ensure we're best equipped to navigate the complexities of New Zealand's unique supply and distribution chain. Our younger crew delivers drive, energy and enthusiasm and keeps us close to our rapidly evolving customer base. Everything we do revolves around our unwavering objective of delivering New Zealand's finest drinks distribution business. Our dual service commitment focuses on the hospitality and retail businesses that make up our precious customer base and equally upon the domestic and international trading partners who entrust us with their precious brands in the New Zealand market. #J-18808-Ljbffr