Custody Officer

Requisition ID 6013587 -Posted 19/08/2026 - Northland - Fixed Term FT Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role New Zealand Police are committed towards ensuring New Zealand is the safest country by delivering services that ensure our communities feel confident, safe and secure. Our Whangarei Custody Team are seeking a motivated individual to work within our dedicated staff as a Custody Officer. . The role of a Custody Officer within NZ Police is pivotal, and Custody Officers are responsible for providing appropriate standard of care for detainees whilst they are in our custody. Your main purpose will be to assist with prisoner Management within the Whangarei Custody Unit based at the Whangarei Police Station and/or at the District Court as required. In this position you will need to be able to work shift work and weekend work when required at either the District Custody Unit or the Courts as directed. Applying the principles of manaakitanga, kaitiakitanga and aroha youwill be responsible for ensuring the health and safety of detainees, monitoring their behaviour, providing proper care and ensuring professional standards whilst they are in our care are continuously met. This role is not for the faint hearted and will require someone who is confident, open-minded with attention to detail and willing to follow stringent safety procedures. Why work at Police? It is an organisation and career to be proud of. You will be helping to keep communities safe. There is on the job training in support of your development. You will partner with other services in supporting detainees. Possibility to progress within the Police. You will be able to uncover and collect information using your active listening and communication skills. You will be resilient when faced with adverse situations, maintaining composure, and working alongside team members to mitigate and de-escalate potential risk. You will work collaboratively with external stakeholders to ensure appropriate care and support for vulnerable detainees is available. In a fluid operational environment, you must be adaptable to change, remain vigilant to detainee needs and maintain high standards of professionalism that align with our business Demonstrate commitment to ongoing training. He aha taau e kawe mai | What you’ll bring Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. The successful applicants will have the following skills and attributes: Strong communication skills, both verbal and written. Resilience and perseverance, with the ability to de-escalate situations in a calm and professional manner. Strong attention to detail, accurate and precise, with the ability to record and prepare information such as statements for court. Duty of care, understanding the welfare, health, safety, and level of care required for detainees. Strong team player, reliable, trustworthy, flexible to work shifts, weekends, public holidays. Decisive, cool, calm, and collected, can think on your feet, using your initiative and work well under pressure. Good computer skillsand are comfortable learning new systems, as you will be required to input and update data accurately in Police systems, accurate typing abilities are essential. To be eligible to apply you must: Hold a full New Zealand Driver Licence Be a New Zealand citizen or hold permanent residence. Be willing to complete a pre-employment Medical Assessment (including a drug test) Be able to work a variety of shifts between 6:00am and 10:30pm, including weekends and public holidays. Flexibility is required as you may need to cover night shifts if / when required on a 6 on / 4 off roster This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways. The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support. Advert closes at 5pm, Sunday 30th August. This position is covered by a collective agreement, and salary will commence between$75,495.00 and $78,910.00 dependent on skills and experience relevant to the role. #J-18808-Ljbffr