AKL Airport Office - Customer Service Officer

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. AKL Airport Office - Customer Service Officer China Eastern Airlines – Auckland airport, North Island China Eastern Airlines Co., Ltd. is one of the three major airlines in China. Since September 2015, the airline has been operating flights between Auckland and Shanghai. In 2026, we are planning to further expand our business operations in New Zealand. To support this growth, we are seeking highly motivated and dynamic individuals with strong communication skills and a collaborative spirit to join our Auckland team. This opportunity is for immediate full-time employment. Details of the position and its criteria are outlined below: Key Responsibilities: Coordinate daily inbound and outbound flight and cargo operations. Complete daily pre/post-flight statistics and monthly reports. Handle inquiries related to luggage mishandling, classification, splits, and settlementof luggage irregularities. Address customer complaints. Perform other relevant tasks as assigned by the supervisor. Skills and Experience: Industry experience is preferred. Fluency in both written and spoken English and Mandarin is essential. Basic knowledge of GDS is an advantage. Proficient in PC applications, including Outlook, Excel, and Word. A minimum of a bachelor's degree or equivalent is required. Display a pleasant and professional personality. All candidates must provide valid evidence of their legal right to work in NZ. Due to the high volume of Chinese-speaking passengers and the need to provide effective customer service, proficiency in Mandarin Chinese is highly desirable and will be considered a strong advantage. #J-18808-Ljbffr