Customer Specialist - Invercargill Advice Centre

Help our customers get one step ahead while building a rewarding career with ASB. At ASB, our customers are at the heart of everything we do. We're looking for two customer-focused and motivated individuals to join our Invercargill Advice Centre. We currently have: 1 x 15-Month Fixed-Term Customer Specialist opportunity (parental leave cover) Whether you're looking for a long-term career opportunity or a chance to gain valuable banking experience with one of New Zealand's leading banks, we'd love to hear from you. As a Customer Specialist, you'll be the first point of contact for many of our customers, helping them with a wide range of everyday banking needs while building strong and lasting relationships. You’ll: Deliver exceptional customer experiences in every interaction Support customers with day-to-day banking enquiries and transactions Help customers confidently use ASB's digital and self-service tools Understand what’s important to customers and connect them with the right solutions Work closely with a supportive and collaborative team Continue to learn and develop through ongoing coaching and training No two days are the same, and every day presents an opportunity to make a genuine difference for our customers and community. We're looking for people who: Love building relationships and helping others succeed Have experience in customer-facing roles such as retail, hospitality, tourism, contact centres, reception, education or similar environments Are confident communicators who can adapt their approach to different customers Enjoy problem-solving and finding the right solution Are comfortable learning new systems and technology Have strong attention to detail and can manage multiple priorities Bring a positive attitude and enjoy being part of a supportive team that likes to celebrate success and have a little fun along the way Banking experience isn’t essential. If you're passionate about helping people and delivering great service, we’ll teach you the banking side. What's in it for you? Joining ASB means becoming part of a team committed to helping New Zealanders improve their financial wellbeing. We offer: Comprehensive training and ongoing support Career development opportunities across the bank A supportive, inclusive and high-performing team environment Exclusive banking and lifestyle benefits The opportunity to build valuable skills with one of New Zealand's most trusted brands Please note some employee benefits are available to permanent employees only. Our Values Our values guide how we work together and how we support our customers every day: Care - We genuinely care about our customers, communities and each other. Courage - We challenge ourselves to do what's right and look for better ways forward. Curiosity - We ask questions, learn continuously and embrace new opportunities. Ready to join us? If you're excited by the opportunity to help customers, grow your skills, and be part of a team that makes a real difference, we’d love to hear from you. To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team. #J-18808-Ljbffr