Job Description
Woop is seeking a Customer Experience Manager in New Zealand to own and elevate the end-to-end member experience. This hands-on leadership role blends real-time customer resolution with long-term CX strategy, acting as the bridge between members and Operations, Marketing, and Product to drive engagement and loyalty. You will translate customer insights into action, manage CX initiatives, and lead reactivation efforts across lapsed members with a focus on profitable growth. #J-18808-Ljbffr
