ANZ Case Manager - Motor Claims

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. At Crash Management, we take the stress out of vehicle repairs. Since 2009, we’ve partnered with major corporate fleets, government agencies, and insurers across New Zealand to deliver exceptional service. As part of the DingGo family, we manage end-to-end vehicle repairs across Australia and New Zealand. We use our streamlined, web-based platform to coordinate repairs, support drivers, and keep corporate fleets moving without the traditional administrative headaches. At Crash Management, we take the stress out of vehicle repairs. Since 2009, we’ve partnered with major corporate fleets, government agencies, and insurers across New Zealand to deliver exceptional service. As part of the DingGo family, we manage end-to-end vehicle repairs across Australia and New Zealand. We use our streamlined, web-based platform to coordinate repairs, support drivers, and keep corporate fleets moving without the traditional administrative headaches. The Role & The Schedule Reporting to the Customer Experience Manager, you will take end-to-end ownership of motor vehicle claims for our Australian corporate clients. This is an operational, high-tempo role within a supportive team where efficiency, attention to detail, and customer service are paramount. CRITICAL REQUIREMENT: To align with our Sydney-based operations and NSW business hours, this role requires a permanent schedule of 10:30 AM – 7:00 PM, Monday to Friday Your core focus will be to: Drive Excellence: Take complete ownership of case files following initial notification to final repair, aiming for a consistent 5-star service outcome. Proactive Resolution: Action email correspondence, driver updates, and task lists within 1–2 business days to maintain a zero-backlog environment. Coordinate & Communicate: Liaise directly with repairers, assessors, and corporate clients to resolve obstacles and keep repairs moving on schedule. Efficient Workflow: Use our intuitive DingGo portal to maintain accurate records, track repair milestones, and update case documentation quickly. Experience: What You’ll Bring We are looking for hands‑on claims specialists. To ensure clarity and parity within our team, our recruitment decisions and internal pay banding are strictly weighted toward direct motor claims or industry‑specific expertise. While we value diverse backgrounds, generalist administrative experience outside of these sectors will not factor into our assessment of compensation for this role. We are preferably seeking candidates with: Primary Focus: 1–2 years of hands‑on experience in motor vehicle insurance claims management. Alternative Relevant Experience: High‑paced administration within the panel repair (smash repair) industry, or client management roles within the insurance sector. System Fluency: Comfortable working across dual monitors, web portals, and digital databases to manage high‑volume case queues. Communication Mastery: Professional verbal and written English skills for collaborating clearly with Australian clients, drivers, and repair networks. Life at Crash Management A Culture of Celebration: We recognize great work. Our unique reward system means 5-star customer reviews directly fund our team Social Club. Growth & Mentorship: We offer structured onboarding and ongoing coaching to help you master operational leadership and advance your career within the claims space. Flexibility & Location: Work from our modern Ellerslie office in Central Park with flexible hybrid working arrangements following your 90‑day trial period. Team Environment: Enjoy a positive, team‑first workplace with regular celebrations, mid‑year events, and shared milestones. What’s Next? If you are ready for the 10:30 AM – 7:00 PM shift and bring solid motor claims or repair industry experience, we’d love to connect. #J-18808-Ljbffr