Swim School Reception/Coordinator (Mandarin Required）

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Aqua Artist Swim School is looking for a reliable and capable Reception & Programme Coordinator to support our daily swim school operations. This is not just a basic front-desk role. The right person needs to communicate well with parents, coordinate classes, support teacher rosters, follow up with new families and help the centre run smoothly. Swimming ability is not required. However, you must be organised, confident with people, able to think independently, and comfortable taking ownership in a busy children's education environment. Key Responsibilities Welcome families and provide professional front-desk support Communicate with parents by email, phone and social medias. Manage bookings, trials, assessments, make-up lessons and class changes Support enrolments and help convert trial families into regular students Coordinate teacher rosters, shift availability, cover arrangements and roster changes Communicate roster updates clearly with teachers and management Coordinate with swim teachers during lesson times Help ensure teachers follow daily class arrangements and school procedures Support class flow, parent communication and daily centre operations Handle parent questions, feedback and complaints professionally Requirements Good organisation and attention to detail Strong coordination and problem-solving skills Comfortable following up with families and supporting enrolments Able to manage multiple tasks in a busy environment Able to take ownership and work independently Confident enough to coordinate with teachers and follow up on tasks Calm, professional and firm when dealing with parents Available to work on weekend Nice to Have Experience in reception, admin, customer service, sales or education Experience coordinating staff rosters, shifts or daily operations Experience working in children's activities, tutoring, sports or swim schools #J-18808-Ljbffr