Service Dispatcher

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world! Join us and take your career to the next level As a Service Dispatcher based in Auckland, NZ, you will lead the daily customer service planning and execution for a dedicated team of Service Technicians. You will oversee work allocation, manage maintenance plans, coordinate spare parts, and ensure that customer problems are resolved promptly to maximise machinery uptime. In this role, you will act as a key operational and administrative link between clients, technicians, and service management, ensuring safe, efficient, and high-quality service delivery. What Are Your Key Responsibilities Daily Service Planning: Oversee and coordinate daily service planning and execution, ensuring work allocation is properly and fairly distributed to the Service Technicians. Operations & Resource Management: Manage the complete operations of allocated sites, workshops, and machines, while monitoring KPIs around utilisation, efficiency, and overhead costs. Customer Service & Coordination: Act as the main contact for customer service, ensuring client problems are attended to promptly, and working in close cooperation with them to proactively plan service and ensure operational uptime. Administration & System Management: Prepare, finalise, and close service orders in SAP (ensuring closure within 7 days of last labour), order parts, update maintenance plans and contract conditions, and approve Technicians’ daily work time. Reporting & Quality Assurance: Ensure job reports are filled out correctly and submitted daily, compile information regarding warranty issues, and produce performance reports as expected for the job or required by clients. Safety & Team Support: Actively promote and participate in all Kalmar safety requirements, whilst providing both technical and administrative support to staff to maintain open dialogue and effective communication. What We Offer You Competitive Compensation: Enjoy a salary package that reflects your operations and planning expertise, plus fantastic benefits aligned with our global standards. Training and Development: Gain access to excellent training and development opportunities, including learning our service management tools like SAP, Kalmar Klick, and Kalmar Insight telemetric systems. Professional Work Environment: Work in a dynamic and supportive environment that prioritises safety above all else, targeting zero accidents and high team alignment. Impact and Purpose: Play a vital role in keeping our customers' critical supply chains moving by optimising technician efficiency and machinery uptime. Global Support Network: Become part of our global network of service professionals driving sustainable material handling solutions and making an impact worldwide. What You Bring To The Role Experience & Qualifications: You hold a relevant Trade qualification (or equivalent) and have a minimum of 5 years' experience in a heavy-machinery or field service environment. Planning & Coordination Skills: Excellent planning, time-management, and analytical skills, with a logical mindset to investigate and anticipate coordination issues. Systems Knowledge: In-depth knowledge of SAP and proficiency in service management tools (such as Kalmar Insight, Kalmar Klick, QlikView, or QlikSense). Interpersonal & Communication Skills: Strong written and verbal communication skills, with outstanding interpersonal skills to deal effectively with all internal and external stakeholders. Customer-Centric & Assertive Mindset: Excellent customer service skills combined with the diplomacy and assertiveness required to handle emergency requests and resolve problems promptly. Team Player & Leader: A collaborative team player with strong leadership qualities who demonstrates compliance and commitment to the company’s core values. About Kalmar Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,300 people. In 2025, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com #J-18808-Ljbffr