Store Manager - Farmers The Crossing

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Customers are at the heart of everything we do so you will be passionate about caring for your team, their well-being and development to ensure they have what it takes to deliver exceptional customer service every day. Reporting to the Regional Manager, you will have direct responsibility for the financial performance of the store. Your role is to set the direction required to enable great performance and develop the same commercial focus in your managers while ensuring company standards including compliance, retail disciplines, and human resources are adhered to. Thanks to your extensive experience in a senior store manager's role, you'll be a masterful motivator and be able to adapt your style to suit your audience. You will be able to provide examples of times you've set challenging but achievable goals and provide clear and encouraging feedback. Planning and organisational skills are also key for your success, as is a true passion for unsurpassable customer service. We are looking for a leader who can: Drive a customer service strategy so that the store is renowned for outstanding customer service Improve the commercial performance of the store by increasing its sales turnover and managing controllable costs Ensure that your leadership team recruit, develop, and retain a motivated, engaged, and high performing team Ensure our world‑class visual merchandising standards are executed and maintained to our high levels of expectation Motivate, inspire and engage the team, creating a high performing team committed to each other and its customers With previous experience that includes: Extensive retail experience managing a large format store with a large team (100+), or in a multi‑site/cluster management role Experience taking a team through change management and culture change Great organisational and planning skills, and the ability to prioritise workloads to effectively meet deadlines A passion for excellence in customer service and sales A proven history leading high performing teams to success in a sales environment Exceptional communication and relationship building skills with internal and external stakeholders A high level of strategic focus and a strong commercial acumenskillset About us - what we offer: We're offering a competitive salary package, with an attractive staff discount across the Farmers and James Pascoe Group along with a management incentive scheme. We're all about career progression and supporting our talent through internal succession planning so you will have plenty of opportunities to grow and develop your skills. Our community spirit sees us partner with charities such as Hospice and Leukaemia and Blood Foundation, and we celebrate being an iconic part of New Zealand's local communities in 60 locations nationwide. We care about our people and their well‑being, so we offer a supportive, empowering and family‑orientated culture and work environment. If you are passionate about growing your career working for a highly respected, New Zealand‑owned and iconic brand Entitlement to work in New Zealand In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process. If invited to interview, you will be required to bring original documentation with you. Please refer to our Frequently Asked Questions on our Contact Us page for more information. #J-18808-Ljbffr