Casual Customer Service Banker

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way." We support wellbeing and casual roles are all about flexibility. No two days are the same. About the Role As a Casual, you'll be the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. Please note that being a Casual employee, there are no guaranteed minimum hours of work and regular pattern of work. We are looking for coverage over a number of our branches: Silverdale, Takapuna, Albany, Henderson, New Lynn, Northwest, and St Lukes... therefore flexibility is what we are after! You'll report to the Senior Partner. Day to Day Tasks Engage with customers in a warm friendly manner with a big smile Processing customer transactional banking needs Updating customers personal details and identification Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals Help educate our customers on our online platforms, tools and digital solutions If you're interested in a career in Banking, this could be your place to start! However, this is casual employment, therefore there are no guaranteed minimum hours of work and regular pattern of work. But no two days are the same for our Casuals and you'll have the opportunity to learn and grow your skills in Banking. Attributes for Success What's most important in this role is a genuine desire to help customers, providing them with the very best service. Banking experience is not required, we can teach you the banking side of the role, but you will have previous customer service experience and ideally within a fast-paced environment. You'll deal with a variety of enquires from a wide range of customers, so you'll need to bring a can‑do attitude, resilience and logical approach to problem solving. You’ll enjoy helping tāngata (people), delivering an amazing experience to customers A keen eye for detail that ensures transactions are completed efficiently and accurately Resilience, self-motivation and lots of energy Ability to multi-task, highly adaptable to change and proactive You’ll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential Team Culture and Environment We are a very supportive and inclusive tīma, where we encourage each other to be the best every day. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand Ehara taku toa i te toa takitahi, ammahe? Wait, this is a quote: 'Ehara taku toa i te toa takitahi, ammahe? … Closing Date: 03 September 2026 #J-18808-Ljbffr