Customer Service & PRM (Passenger Requiring Assistance) Team Member

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Coverstaff - Auckland airport, North Island Coverstaff Recruitment is hiring on behalf of a global airport services provider operating in 31 countries, for Customer Service & PRM (Passenger Requiring Assistance) team members at Auckland Airport. About the role You'll help ensure passengers - including those needing extra support - have a safe, smooth journey from arrival to departure. Duties include: Wheelchair and mobility assistance (PRM) Delivering friendly, professional customer service Working with airline and airport teams to keep things running smoothly Rotating 24/7 roster - early mornings, evenings, weekends, and public holidays. What you'll need Friendly, reliable, well organised Physically capable of assisting passengers with mobility needs Full NZ driver's licence (minimum Restricted) Ability to pass drug/alcohol testing, MOJ and aviation security checks, reference checks What's on offer Comprehensive 5-day training before you start, plus full on-the-job support Uniform provided Ongoing support from the Coverstaff Recruitment team Career progression into passenger services or ramp operations with a globally recognised employer #J-18808-Ljbffr