Job Description
Mercury NZ is seeking a Service Desk Analyst to be the friendly first point of contact for IT support, handling tickets via Jira Service Management and delivering excellent customer experiences. This hands-on, on-site role is based at our Newmarket corporate office in Auckland, with walk-up support for staff. You will troubleshoot hardware and software issues, onboard new users, maintain asset records, and contribute to knowledge base improvements. #J-18808-Ljbffr
