General Manager - Texas Chicken New Zealand

Texas Chicken New Zealand is seeking an outstanding and commercially driven General Manager to lead our operations, drive profitability, and spearhead the next phase of growth across the country. This is an exciting opportunity for a proven leader with strong experience in hospitality, retail, franchising, or quick service restaurants (QSR) to take responsibility for operational excellence, financial performance, customer satisfaction, and expansion initiatives. Reporting directly to the Board and Owners, the General Manager will provide strategic leadership while ensuring the effective day-to-day management of multiple restaurant locations. Key Responsibilities Strategic Leadership Develop and execute the company's strategic growth plan. Identify opportunities to increase sales, profitability, and market share. Lead business expansion initiatives, including new store openings and franchise development opportunities. Drive a culture of accountability, customer service excellence, and continuous improvement. Deliver revenue growth and profitability targets. Manage budgets, forecasts, and financial reporting. Monitor key performance indicators and implement corrective actions where required. Identify cost-saving opportunities while maintaining quality and customer experience. Operational Management Ensure consistent operational standards across all restaurants. Drive excellence in food quality, service, cleanliness, and safety. Implement systems and processes that improve efficiency and performance. Ensure compliance with all New Zealand food safety, employment, and health and safety regulations. Recruit, develop, and retain high-performing management teams. Foster a positive workplace culture focused on performance and employee engagement. Implement leadership development and succession planning programs. Coach and mentor restaurant and support office teams. Customer Experience Champion customer satisfaction and brand reputation. Analyse customer feedback and implement improvement initiatives. Drive local store marketing and community engagement opportunities. Qualifications and Experience The successful candidate will possess: Minimum 7-10 years' senior management experience. Demonstrated success managing multi-site operations. Experience within QSR, hospitality, retail, franchising, or food service industries preferred. Strong commercial and financial acumen. Proven ability to improve profitability and operational performance. Experience leading large teams across multiple locations. Strong strategic planning and execution skills. Excellent communication, negotiation, and stakeholder management abilities. Experience in business growth, franchising, or new market development will be highly regarded. Personal Attributes We are looking for an individual who is: Results-oriented and commercially focused. Hands-on and operationally driven. An inspirational leader with strong people management skills. Highly organised and accountable. Customer-focused and passionate about hospitality. Energetic, resilient, and able to thrive in a fast-paced environment. What we offer Executive leadership opportunity with a globally recognised brand. Competitive executive salary package. Performance-based incentives. Opportunity to lead significant growth initiatives. Career development and long-term leadership prospects. Dynamic and entrepreneurial working environment. Texas Chicken New Zealand is an equal opportunity employer and welcomes applications from suitably qualified candidates who are passionate about delivering exceptional results and leading high-performing teams. Applications will be treated with the strictest confidence. #J-18808-Ljbffr