Entry Level Support Engineer

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Join New Era Technology, where people first is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. Are you passionate about IT and want to kick off your professional career? What is the role Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly. Based on-site on our client sites in South Auckland and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you will complete daily timesheets, which require strong attention to detail. This role involves some local travel across sites, so flexibility is important. No company vehicle provided. Must be a NZ Citizen or hold permanent residency Must have a NZ Driver's License (Full or Restricted) Responsibilities Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Practical technical knowledge in supporting and implementing: Windows 11 Windows Server 2022 Firewalls (FortiGate) Switching (Ruckus, HP, Allied Telesis) Wireless (Ruckus, Aruba/HP, Aerohive) What we offer: A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars An opportunity to earn while you learn with our Certification Bonus Program EAP Program – Raise limited. Three free sessions per year. Cost price on products from our suppliers Referral Bonus Initiative School holiday – Projects and Training opportunities #J-18808-Ljbffr