Deli Manager

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Key Tasks: Effectively resolve all customer related enquiries and complaints. Ensuresales and GP targets for the department are met or exceeded and that wage costsare controlled appropriately. Monitorsales and create opportunities to increase on last year. Maintain 100% priceintegrity in the department. Ensureall machinery in the department is maintained on a regular basis. Control ordering fordepartment through effective use of the in-store purchasing systems. Ensure range matches the format and customerservice requirements whilst optimising stock holding levels and stock turn. Ensure operationaldelivery standards are met or exceeded Ensuring the shop isfull and appealing throughout the hours of trade, and that stock levels arecontrolled appropriately. Ensure all appropriate signage is displayed correctlyand that advertised product is displayed meaningfully. Merchandisingthe department appropriately, as per the best practice manual. Buildingattractive / eye catching displays and ensuring the department merchandisingstandards invite purchases through attention to detail. Manage the layout of the department tomaximize stock visibility to enhance sales potential Roster to ensure adequate staff levels at all times,keeping in line with wage percentage targets. Assist in recruitment of all team members into the department. Ensure all team members receive an appropriate induction/ orientation to the department andreceive appropriate ongoing training support.Train the team members as required. Support the employees in the department involved inspecific programmes / courses e.g.Management Development. Manageholiday and lieu day levels to ensure liability is kept under control. Ensuremerchandising and sales practices comply with the Fair Trading Act. Maintain food safety compliance in the department. Complete theTraceability forms as required. Have an understanding of health and safety management responsibilities relative to theposition. It will be important to get to know the day to day tasks expected of the whole team and be capable of working a typical day in the department from cooking through to serving. KeyAttributes of the Candidate Contribute to theoverall effectiveness and efficiency of the store through input to the seniorteam and active participation and support of department and store wideinitiatives Maintain a standard ofdiscipline which reflects in high standards of behaviour and dress as requiredby the Foodstuffs format and Owner. Leading & Supervising Recruitsand motivates the right people Investsin their people through training and development Setsand upholds standards (of product, service andbehaviour) Rolemodels the desired (positive) culture and behaviour (‘fair yet firm’) Actswith confidence, authority, integrity and empathy Actively builds a team spirit of openness and inclusiveness where staff feel able to offer ideas Listens,consults and communicates openly and proactively Adapts style to build and maintain relationships with multiplestakeholders (staff, suppliers,peers etc) Clearlycommunicates the goals and objectives of the business Delivers Results through planning activities and projects well in advance,and takes into account possiblechanging circumstances Works in a systematic way; putting systemsand processes in place to ensure compliance and consistent levels of service despite changes in staff or suppliers People & Customer Focus Delegateseffectively; empowering people yet holding them accountable Brings everything back to the customer; identifying and focusingupon their needs & expectations Activelysets, monitors and maintains consistently high standards of customer service Personally upholds ethics, Foodstuffs and store Values andaccepts nothing less from their team Consistently demonstrates honestyand integrity (in words, decisionsand actions) in all of their dealings with customers, staff,suppliers and colleagues) Is comfortable with computers Is methodical and able to follow logicallythrough a process Has an ability to analyse and problem solve Is able to persevere with a task Has a high attention to detail Experienceand Qualifications: 3 - 5 years retail experience & management experience. An excellent Food Safety track record Physically fit and able to fulfil the requirements of the role. SAP/ Inventory Management Experience Unit standards 167, 168 and 497 (Food Safety & Health & Safety) Delicatessen Retailing Level 2/3 or formal management or Retail qualifications Good command of written / spoken English Good basic maths skills #J-18808-Ljbffr