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Posted 24 August, 2026

Hybrid CX Specialist: Proactive Support & Growth

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Wellington, WGN, NZ Full Time
Reference: fd3c1a16da51f82d

Job Description

Xero is seeking a Customer Experience Specialist to act as a brand ambassador and trusted advisor, helping small businesses and accountants unlock value from Xero. You will deliver high-quality support across channels with empathy, helping users navigate queries quickly and efficiently. You will join a Hybrid-working Customer Experience team that collaborates across the company to resolve cases, drive proactive outreach, and adapt to evolving CX strategy. #J-18808-Ljbffr

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