CARGO EXECUTIVE - Sales support & Customer Service

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. MCH AVIATION NZ LIMITED – Auckland airport, North Island MCH Aviation NZ Limited is seeking an experienced Sales Support / Customer Services Executive mainly for our GSSA - Delta Cargo at Auckland Office. This role will see you utilising your positive attitude and friendly nature in building robust and valuable working relationships all the while owning and going above and beyond to drive results in the region. Key responsibilities Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities Act as primary day-to-day point of contact for your designated portfolio of clients. Have regular communications/business review meetings with Customers and proactively give feedback to internal stakeholders/colleagues, to continuously improve the service quality committed to the Customers Be closely involved in joint planning & execution of Sales & business development activities in liaison with Sales / Key Product Managers. Support the development and implementation of effective sales strategies and plans to achieve revenue targets Attending to all operational matters in the warehouse as Airlines' representative Liaison with Airlines' vendor, Ground Handling Agent (GHA) to ensure loading instructions are observed and shipments are ready to load for departure, complying to Airlines' specification and requirements Proficient in making bookings in Airline system/s Post flight operational activities including coordination on offload and rebooking Manage all services and operational inquiries until closure in timely manner Maintain and update systems and reports including electronic database Focus on Developing new business and delivering on category growth. Identify and target potential clients in the sector About you Passionate in Aviation, Logistics, Sales / Business Development and Customer Service in a team environment Relevant prior Sales & Customer Service experience in the Airline / Air Cargo Industry preferred Strong communication skills with customers (freight forwarders), vendors (Airlines and GHA) and front-line sales team Proficient in making bookings in Airline system/s (Preferable) Excellent organizational skills and ability to deal with time pressure, accuracy and precision Proficient PC skills including the use of Excel, Power Point etc. Rights to work in New Zealand permanently Demonstrated ability in the planning and execution of sales and business development activities Adaptable & positive mindset to change & customer needs About us MCH Aviation NZ Limited is a part of a Global cargo transportation business dedicated to providing end-to-end solutions that match the individual needs of our airline partners. We represent multiple airlines operating across the globe including in Australia and New Zealand. Career growth opportunities include professional training, aviation industrial networking and much more. #J-18808-Ljbffr