Customer Care Operations Lead

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Lead and support a customer care team through a period of change Oversee day-to-day operations, reporting and workforce planning Ensure a smooth handover and continuity across the customer care function Partner with internal and offshore teams to maintain service delivery About the Opportunity Lead and support a customer care team through a period of change Oversee day-to-day operations, reporting and workforce planning Ensure a smooth handover and continuity across the customer care function Partner with internal and offshore teams to maintain service delivery What You'll Bring Leadership experience within customer care or contact centre operations Strong reporting, workforce planning and operational capability Confident Excel skills; Salesforce and Genesys experience preferred Customer-centric, caring and supportive leadership style Ability to quickly get up to speed in a changing environment What's on Offer $48 per hour + 8% holiday pay Initial 2-3 month temporary assignment ASAP start, ideally by the end of August Monday to Friday with flexible start and finish times Northcote location with free onsite parking Next Steps? Sign in to start saving jobs in your profile. Don't have a Jora account? Register with: Do you want to receive recommendations for similar jobs? #J-18808-Ljbffr