Senior Account Manager (Team Leader)

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. The Better Packaging Co – Auckland, North Island Better Packaging is a New Zealand-owned leader in sustainable packaging. Our mission is to use packaging as a force for good to combat pollution, poverty, and climate change. We design revolutionary packaging solutions for the new eco-nomy where generating waste is not an option and sustainability is embedded in every decision we make. About the role We're looking for an experienced, commercially minded Senior Account Manager to lead our Account Management team while managing a portfolio of strategic customer accounts. This is a true player-coach role. Approximately 40% of your time will be focused on leading the team and account management approach, while 60% will be dedicated to growing and nurturing key customer relationships. You’ll thrive in this role if you're passionate about building strong customer partnerships, developing people and driving commercial outcomes through exceptional account management. This is a hands‑on role, so you will need to be ready to roll your sleeves up. Key Responsibilities Lead, coach and develop the Account Management team Conduct regular 1:1 meetings and provide timely feedback Set and track team and individual OKRs and KPIs Support performance reviews and development planning Coach team members to build customer management and commercial capabilities Foster a culture of accountability, collaboration and continuous improvement Strategic Account Management Manage a portfolio of strategic customer accounts Build trusted and long‑lasting customer relationships Understand customer needs and develop solutions that support their business and sustainability goals Drive growth within existing customer accounts through strategic account planning Manage the full cycle of customer response and order management – from pricing requests, customer enquiries, custom packaging opportunities, quoting, order placement and issue resolution Commercial & Operational Excellence Own and drive the account planning framework across the team Identify opportunities for growth, retention and increased product adoption Monitor account performance and customer trends Develop reporting and insights to support decision making About You You are an experienced Account Manager who has successfully stepped into leadership responsibilities, or an existing Team Leader who still enjoys being handson with customers. To be successful in this role you must have worked with a physical product and be accustomed to working with a custom product and with production, supply chain and logistics operations. You'll bring: 5+ years' experience in Account Management, Customer Success, Sales or a similar commercial role Proven experience managing strategic B2B customer relationships Experience coaching, mentoring or leading team members Strong commercial acumen and customer relationship skills Experience developing and executing account growth plans Excellent communication and stakeholder management skills Strong organisational skills and the ability to manage multiple priorities A proactive, ownership mindset and desire to continually improve outcomes A genuine passion for sustainability and purpose‑led business Why Join Us? Lead and shape a growing Account Management team Develop your leadership capability while maintaining customer ownership Flexible work culture that allows you to do your best work and maintain work‑life balance Weekly fruit bowl and food delivery Volunteer leave opportunities Purpose‑led, Certified B Corp business Climate positive and carbon negative organisation Innovative products in a high‑growth global market Join a passionate team committed to making a positive impact on the planet Above all, we are a team of passionate individuals determined to improve the state of the environment. We have pride in our diversity, with multiple nationalities, ethnicities, backgrounds, experiences and perspectives represented across our team. The Better Packaging Co celebrates differences and strongly encourages candidates of all backgrounds and identities to apply. #J-18808-Ljbffr