Head of Enterprise AI

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Southern Cross Travel Insurance – Auckland, North Island At Southern Cross Travel Insurance (SCTI), we’ve got your back in the moments that matter. We are part of the Southern Cross group of brands which all focus on wellbeing. This means we support our people to do and be their best every day. SCTI is proud to be the market leader in New Zealand and growing in Australia, and we’re just getting started. Travel is changing, and so are our customers’ needs. That’s why we’re here with real care, reassurance, and smart solutions to keep people moving confidently. We’re travellers at heart, and we bring that spirit into everything we do - innovating, improving, and going further together. Our culture is inclusive and values driven. We empower our people to make decisions, share ideas, and succeed. When you join SCTI, you’re joining a team that’s passionate about creating extraordinary outcomes for our customers and for each other. About the role: Lead SCTI’s new enterprise AI function, shaping how AI helps us work smarter, serve customers better and create measurable value. You’ll identify and prioritise opportunities across customer experience, productivity, efficiency, risk and commercial performance. Reporting to the Chief Transformation Officer, you’ll be SCTI’s voice for practical, responsible AI, helping teams move from curiosity to confidence and focusing on genuine business needs rather than technology for its own sake. You’ll own the AI strategy, opportunity pipeline, governance and adoption, partnering across the business to ensure AI is safe, ethical and aligned with SCTI’s obligations. Key responsibilities: Lead SCTI’s enterprise AI strategy, roadmap and prioritised opportunity pipeline. Turn business priorities into practical, testable use cases and prioritise them by value, risk, effort and readiness. Run AI governance, including intake, assessment, controls, decision records and reporting. Partner with Digital, Risk, Legal, Compliance, Privacy and Security to support responsible AI use. Build confidence and adoption across SCTI, including Copilot and approved AI tools. Define and track customer, operational, financial, risk and productivity outcomes. Shape prototypes and proofs of concept to test value, adoption, risk and feasibility. About you: You’ll be an enterprise-minded transformation, strategy or digital leader who can turn ambiguity into clear action. You’ll bring enough AI and digital fluency to assess feasibility, ask the right questions and guide confident business decisions. You’ll build trust, connect ideas and help teams adopt change in a safe, practical and human way. Senior leadership experience across AI, data, digital, transformation or enterprise change, with responsibility for strategy, governance, adoption and outcomes. Experience establishing or scaling an enterprise capability or centre of excellence. Strong understanding of responsible AI, governance, risk and ethical use. A track record of driving adoption and capability uplift, ideally with Copilot or generative AI. Strong strategic and commercial judgement, with excellent communication and stakeholder engagement skills. Confidence working with senior leaders, governance forums and cross-functional teams to solve complex problems. A relevant degree, with postgraduate or professional certifications desirable. Why you’ll love working with us We believe work should fit around life, not the other way around. When you join SCTI, you’ll enjoy perks that make a real difference for you and your whānau: Health and wellbeing first - fully subsidised medical insurance for you and your immediate family Travel and pet perks - discounted travel and pet insurance, plus special deals for your whānau Family-friendly benefits - extra parental leave benefits when it matters most Peace of mind - life and terminal illness insurance Time for you - five days of wellbeing leave every year, plus the option to buy extra flexi-leave Flexibility that works - hybrid working options so you can work from home part of the week Because when we say we’ve got your back, we mean it - at work and in life. Our commitment to diversity Just like the places our customers travel to, our people are wonderfully diverse. We’re committed to creating an inclusive culture where every voice is heard and every perspective is valued. Applications are welcome from individuals of all backgrounds, experiences, and walks of life. Applicants for this position must meet legal requirements to work in New Zealand. #J-18808-Ljbffr