Graduate Customer Compliance Specialist

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Start strong in a role that makes a difference. With meaningful work and unmatched growth opportunities, our grads thrive in a flexible and supportive working environment. Grads start on a strong market salary of $69,000, with built-in uplift reviews throughout the programme. Your permanent salary at the end of the programme is driven by your performance, capability and potential. This is a full-time, permanent role based in our Russley Road Christchurch office. Hours of work are 75 hours 50 minutes per fortnight (Monday to Friday, 8am–5pm). Please note: This graduate programme is only open to Christchurch-based applicants who have completed their undergraduate or postgraduate degree within the last 12 months. This is a great opportunity for emerging talent to start your career after completing your tertiary qualification. You must have the legal right to live and work in Aotearoa New Zealand to apply. The Programme: Structured, supported 18-month programme: Combining learning, project work, and real day-to-day responsibilities. Unmatched learning and development: We offer leading internally developed programmes covering leadership, Te Ao Māori, and tax technical learning. We also fund industry memberships and support further education through external providers. Try new things: Opportunities to explore leadership through technical roles and collaborate on project work through networked teams. Work-life balance: Our grads consistently highlight our supportive culture and flexibility. Not just a job, it's a start to your career: Our people tend to stay because they feel valued supported in our inclusive work environment. Put your investigative and enquiring mindset to work to help businesses get tax right from the start. Decode complexity into clarity, translate legislation and financial data into plain language for customers, tax agents, and other professionals. Drive smarter compliance to reduce risk and deliver better tax outcomes for all New Zealanders. As a Graduate Customer Compliance Specialist on our Graduate programme, you'll: Provide proactive and reactive compliance service across a variety of tax products and customer groups. Use intelligence and insights to understand customer situations and resolve disputes. Offer support and advice to ensure compliance. Identify and analyse compliance risks and implement effective responses. Prepare casework for legal enforcement to support long-term compliance. Work collaboratively across Inland Revenue to develop customer-focused solutions. You'll thrive in our fast-paced, people-focused environment if you: Enjoy investigating and connecting information to solve problems. Are confident with complex data and digital tools. Adapt your approach to find the best solution. Ask questions, challenge assumptions, and think critically. Can explain complex ideas clearly and professionally. Communicate confidently with colleagues and clients. Demonstrate resilience, professionalism, and a passion for learning. Customer and Compliance Services (CCS) is made up of two groups: Individuals and Business. Together we are a team of approximately 3,800 people across the country. We make tax compliance simpler by providing support and confident, accurate advice around complex and global tax issues. We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, helping make Aotearoa New Zealand an even better place to live and work. At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business. #J-18808-Ljbffr