Office Administrator / Customer Services

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey. Office Administrator / Customer Services JAE Auckland West & North Shore – Avondale, North Island We are a family‑owned flood restoration and home services business. JAE were proudly recognised with Gold at the 2025 Reader’s Digest Quality Service Awards. Our small office team located at Rosebank Rd, Avondale is at the heart of our operations, supporting technicians across carpet, upholstery cleaning, pest control and Flood Restoration services. Due to the size of our office, this is a multi‑faced role. You will need to be comfortable learning most office functions and stepping in to support colleagues when others are away. Reliability is essential — every team member is key to the success of our operation. About the Role This position involves a mix of administration, customer service, and operational support that may need to be covered, including: Managing inbound and outbound phone and email communications with customers and scheduling appointments Managing a busy shared inbox, where you’ll deal with online booking requests, insurer queries, and customer updates. Accurately quoting and booking our services Maintaining and updating job records Liaising with insurance companies and customers regarding jobs Processing restoration jobs - and ensuring all necessary follow‑ups and documentation are handled with care and accuracy Interpreting technician notes and translating them into clear, accurate insurance updates Supporting the wider team to ensure deadlines and timeframes are met About You You are someone who thrives in a busy, structured environment and enjoys supporting others. You will bring: 5+ Years Experience in office administration and customer service - insurance, trades, or service‑based industries an advantage Proven reliability and punctuality. Essential in a small team Advanced MS office and Tech‑savvy Strong verbal and written communication skills Calm, empathetic, and customer‑focused A proactive problem solver with strong initiative Highly organised with great attention to detail Resilient, flexible, and comfortable supporting others to meet deadline #J-18808-Ljbffr